Zesuliwe Magubane

Aspiring Call Centre Consultant | Customer Service Professional

Johannesburg, ZA.

About

Highly motivated and academically accomplished individual with a strong foundation in customer service principles and a passion for client interaction. With recent training as a Call Centre Consultant and a proven record of academic excellence, I am eager to leverage strong communication and problem-solving skills to deliver exceptional service and contribute to a dynamic team environment.

Volunteer

Safety and Hygiene Volunteer

|

Ekuvukeni Clinic

→

Contributed to maintaining a safe and healthy environment at Ekuvukeni Clinic by implementing and overseeing hygiene protocols.

Highlights

Ensured strict adherence to safety and hygiene guidelines, contributing to a secure environment for patients and staff.

Managed inventory and distribution of hygiene supplies, optimizing resource allocation and availability.

Educated patients and visitors on essential hygiene practices, enhancing public health awareness within the clinic.

Proactively identified and addressed potential health hazards, maintaining high standards of cleanliness and safety.

Education

Skills Excel Training Institution

Johannesburg, Gauteng, South Africa
→
Training Course Customer Service

Courses

Training course (Customer service)

Sivukile High School

Johannesburg, Gauteng, South Africa
→
Matric Basic Education

Awards

Life Sciences Top Achiever

Sivukile High School

Recognized for exceptional academic performance in Life Sciences, consistently achieving 98% every term throughout high school.

Languages

isiZulu

English

Skills

Customer Service

Customer Support, Client Interaction, Issue Resolution, Active Listening, Service Excellence.

Communication

Verbal Communication, Written Communication, Interpersonal Skills, Client Engagement, Public Education.

Problem Solving

Conflict Resolution, Critical Thinking, Troubleshooting, Adaptability, Work Under Pressure.

Microsoft Office Suite

Microsoft PowerPoint, Data Entry, Document Preparation.

Social Media Marketing

Content Creation, Audience Engagement, Digital Marketing Basics.

Inventory Management

Stock Control, Supply Chain Basics, Resource Allocation.

Safety & Compliance

Hygiene Protocols, Health Regulations, Risk Mitigation, Environmental Safety.

References

Secretary:Mr Lethukuthula Phakathi

0710794939×0656425587