Zesuliwe Magubane
Aspiring Call Centre Consultant | Customer Service Professional
Johannesburg, ZA.About
Highly motivated and academically accomplished individual with a strong foundation in customer service principles and a passion for client interaction. With recent training as a Call Centre Consultant and a proven record of academic excellence, I am eager to leverage strong communication and problem-solving skills to deliver exceptional service and contribute to a dynamic team environment.
Volunteer
Ekuvukeni Clinic
|Safety and Hygiene Volunteer
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Summary
Contributed to maintaining a safe and healthy environment at Ekuvukeni Clinic by implementing and overseeing hygiene protocols.
Highlights
Ensured strict adherence to safety and hygiene guidelines, contributing to a secure environment for patients and staff.
Managed inventory and distribution of hygiene supplies, optimizing resource allocation and availability.
Educated patients and visitors on essential hygiene practices, enhancing public health awareness within the clinic.
Proactively identified and addressed potential health hazards, maintaining high standards of cleanliness and safety.
Education
Skills Excel Training Institution
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Training Course
Customer Service
Courses
Training course (Customer service)
Sivukile High School
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Matric
Basic Education
Awards
Life Sciences Top Achiever
Awarded By
Sivukile High School
Recognized for exceptional academic performance in Life Sciences, consistently achieving 98% every term throughout high school.
Languages
isiZulu
English
Skills
Customer Service
Customer Support, Client Interaction, Issue Resolution, Active Listening, Service Excellence.
Communication
Verbal Communication, Written Communication, Interpersonal Skills, Client Engagement, Public Education.
Problem Solving
Conflict Resolution, Critical Thinking, Troubleshooting, Adaptability, Work Under Pressure.
Microsoft Office Suite
Microsoft PowerPoint, Data Entry, Document Preparation.
Social Media Marketing
Content Creation, Audience Engagement, Digital Marketing Basics.
Inventory Management
Stock Control, Supply Chain Basics, Resource Allocation.
Safety & Compliance
Hygiene Protocols, Health Regulations, Risk Mitigation, Environmental Safety.
References
Secretary:Mr Lethukuthula Phakathi
0710794939×0656425587